Frequently Asked Questions

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Frequently Asked Questions

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General

Our operating hours are: 

Monday to Friday, 11:00 am-9:30 pm

Saturday to Sunday, 10:00am-8:00 pm

 

We are located at 83 Punggol Central #01-35/36 (Waterway Point) Singapore 828761.

 

We accept payment by cash, credit cards, GrabPay, PayNow, & PayLah!

Appointments are not compulsory as we accept walk-ins. However, we strongly recommend all customers to secure a slot by booking an appointment prior. For appointments, you may do it here or call +65 6385 7644 for nails & waxing services and +65 6387 0861 for facial, eyelash, and massage services to avoid any disappointments.

 

No, there will not be any penalty, however, we respectfully ask for a 6 hours in advance cancellation notice on all our services to facilitate the cancellation!

We encourage all customers to register an account with us to be onboard our rewards and referral system. Don’t lose out!

Yes, Shugar Spa is always ready to serve you even on Public Holidays! For more updates on our Public Holiday operating hours, follow us on our social media — Facebook & Instagram.

Good news! We only have a $5-$20 surcharge during the Chinese New Year period. For more information, do drop us a message! 

Yes, all gift cards will expire within 1 year from the date of purchase. So do take note, and utilize it before expiration date!

Nails services

We have a wide array of choices for you to make! Speak to our in-house nail artists to get your desired nails design done.

Each session varies from 15 mins to 1 hour, depending on the service, and nail design you opt for! Do refer to our Services page for more information!

Depending on the aftercare, the typical lifespan of a gelish set can last more than a month. 

Yes we do! For more package deals, talk to our friendly staff in-store to find out more about the different packages offered.

We have a wide range of nail polish brands for you to choose from, for example, O.P.I, Zoya & Morgan Taylor. Do remember to talk to our friendly staff to find your desired brand and color!

Yes, of course! We allow our customers to appoint any in-house nail artist for all appointments. Book online or call us at +65 6385 7644 to secure your slot with your favourite artist!

There’ll be no price difference for both in-store and online! So, feel free to place your order online or choose to make payment in-store. Both is hassle free.

Yes we do! We accept both female and male customers for our manicure and pedicure services.

For more information about the processes, please refer to the individual product information page

Shugar Spa has been around since 2008 and we are trusted by many clients over the years. If you’re looking for a one-stop beauty care salon, Shugar Spa is definitely for you as we are offering a wide array of services from nail, eyelash, eyebrow, facial, hair removal and massage while serving you satisfactory service at a reasonable price

Eyelash services

From eyelash extensions to lifting, we have different designs and services catered to different individuals.

Yes, of course! We allow our customers to appoint any in-house nail artist for all appointments. Book online or call us at +65 6387 0861 to secure your slot with your favourite artist!

Upon request, our skilled and experienced eyelash artists would be able to advise the best design suited for your eyes to make you feel good walking out of Shugar Spa!

Yes we do! For more package deals, talk to our friendly staff in-store to find out more about the different packages offered.

It is advisable for customers to remove their contact lenses for maximum comfort. However, it is not compulsory to remove them.

To increase the lifespan of your eyelash extension set, remember to avoid contact with water within 12 hours and to avoid using oil based cleanser at all times! Do also remember to comb your lash often with our complimentary lash comb and dry them softly with tissue after shower. You may also head back for touch-up when necessary!

We do provide touch-up services! Price ranges from $10-$60. Book an appointment with us and speak to our eyelash extension artists to find out more about the cost.

We offer removal services in-house starting from $10 only. Book an appointment now to get your extensions removed!

For eyelash extensions, individual artificial lashes are bonded to your natural lashes while a lash lift involves effectively perming your lashes, curling them so that they look as if they are fuller and longer, and certainly better shaped.

For eyelash extensions, they are applied to one single eyelash with precision. Clusters are closer to gluing an entire false eyelash to your eyelid as they are glued together and therefore don't shed with your human eyelash.

Facial services

We are offering a full range of facial services from facial treatment to advanced face treatment as well as advanced aesthetics treatments. Check out our menu here for more information!

Catering to different skin types, selective facial treatments comes with complimentary face and shoulder massage!

When you’re coming for your session, do speak with our skin consultants as they will analyze your skin and recommend the best suited for your skin type and skin troubles.

A package is not compulsory here at Shugar Spa, however, our consultants will explain to you how a package/credit works for you to better understand the process. Most importantly, they are more value for money too! If you’re not interested to find out more, simply let our beauticians know.

We welcome customers from above 18 years old to enjoy our treatments. Customers between age 16 to 20, will require to be accompanied by a parent/guardian.

Yes! We do not have gender restrictions at Shugar Spa and we welcome both male and female to enjoy their facial treatments here. If you’d like to request for a twin room, do let us know in advance when making an appointment!

For safety purposes, please kindly check with your gynecologist first. Do inform our skin consultant if you are pregnant as we will only recommend the most suitable prenatal care treatments for you. This will also allow us to take precautionary measures to ensure that you are perfectly safe and pleasant throughout your facial treatment with us.

Homespa

Shugar Spa is finally introducing homespa to all our customers from all around Singapore! At the comfort of your home, you no longer have to travel to us. We will come to you right at your doorstep and bring you our manicure & pedicure services!

Nope! We will come to anywhere you are (even hotels and offices). Fret not, our costs will also be transparent for you to better understand the traveling and service fees.

Our homespa service is available every day from Monday to Sunday, the first appointment at 11 AM and last appointment at 9 PM. We are also ready to serve you on public holidays!

For customers who spend above S$120, transportation fees will be covered for the North-East area. For other areas like the east, west, north, and Sentosa, the charges are as follows:

East $25
West $45
North $40
Sentosa $55

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